Refund policy

Shipping

Free standard UK delivery is available on orders over £20. Available delivery options, charges and delivery estimates are shown at checkout.

We fulfil international orders. International orders may be subject to local taxes, duties or import fees. These charges are the customer’s responsibility.

Returns

You have 30 days from the date your order is delivered to return an item if it is faulty or you have changed your mind.

You may request an exchange or refund provided the item is unused, in the same condition in which you received it, and in its original packaging. If an item arrives damaged or faulty, please contact us before returning it. Any refund for a damaged or faulty item is subject to inspection on arrival at our fulfilment centre.

Return address

Huboo Returns
Unit 1, Vertex Park South
Emerson's Green
BS16 7LB

Before returning an item, please contact us through our Contact Us page to confirm that you are eligible for a refund. Please include a note with the reason for return, your Huboo Ref 11566, and your order number beginning with # so we can identify your return.

Return postage fees are non-refundable. We recommend using a tracked service and considering shipping insurance, as we cannot guarantee that a returned parcel will be received.

Once processed, refunds may take 5–10 business days to return to the original payment method. This timeframe is set by the customer’s financial institution.